Custom Service Management Design – Specialized process and toolset design services to support your business specific operational requirements including cross organizational processes such as HRMS support, Facilities Management, Applications Management (Bug”Tracking and Defect Management) with integration into the standard IT Service Management processes and toolsets.

Program Design & Support – Assistance with developing the Service and Asset Management  program and support with knowledge transfer for the client Program Management team

Service Catalog Design – Design of a best practice Service Portfolio / Catalog for inclusion within your chosen product specifying Business Application, Technical and Professional services

Service Request Mgmt Design – Design of a best practice approach to Service Request Management to address request workflows, consistent processes and supporting metrics

Inventory & Configuration Design – Support for the process planning of Inventory and Configuration Mgmt including Federation, Data Sources, Logical and Physical Configuration Items and associated Data Integrity, etc

Process Design & Implementation Support – Support for the development of any IT Service Management process with associated workflows and procedures

Technology Requirements and Selection – Requirements gathering for the toolsets in support of the newly designed processes with support for the selection process

Process Measurement & Reporting – Design of Critical Success Factors and Key Performance Indicators to measure the success of your IT Service & Asset Management program