KeyNote – Stop thinking like an IT Department – Start delivering services like a Business 

April 25th 2012, The Service Desk and IT Support Show, Earls Court – London

Integrating Service and Asset Management 

April 24th 2012, The Service Desk and IT Support Show, Earls Court – London

Creating an End User Experience 

April 24th 2012, The Service Desk and IT Support Show, Earls Court – London

The Real ROI of Problem Management! 

September 20, 2011, BrightTalk Web Series

Aroomba “ROI of ITSM” Seminar Series

21 October 2009 – Melbourne, 22 October 2009 – Sydney

Transforming Your Help Desk to a Service Desk

November 20, 2008, HDI Event – Sacramento

ITIL… What’s In it For You 

October 16th 2008, Rocky Mountain HDI

Business Oriented IT – Transforming IT into a Strategic Powerhouse

June 25, 2008, Gartner Infrastructure Operations & Management Summit

What IT Managers Need To Know About Process Maturity

February 19, 2008, Pink Elephant Conference – Las Vegas

The New Tools For ITIL V3

February 19, 2008, Pink Elephant Conference – Las Vegas

ITIL In The Service Provider World

February 20, 2008, Pink Elephant Conference – Las Vegas

How To Take Configuration Management To A ‘Defined’ Level Of Process Maturity

February 20, 2008, Pink Elephant Conference – Las Vegas

Who Moved My Change?

February 21, 2008, Pink Elephant Conference – Las Vegas

ITIL In A Heartbeat – Podcast Series

May 18, 2007, PinkCast

How To Select An ITSM Tool

February 20, 2007, Pink Elephant Conference – Las Vegas

ITIL Best Practices Meet Service-Oriented Architecture (SOA)

February 20, 2007, Pink Elephant Conference – Las Vegas

ESP For IT? Enterprise Service Planning Makes IT Happen

February 19, 2007, Pink Elephant Conference – Las Vegas

Seven Tips For Implementing Change Management

February 19, 2007, Pink Elephant Conference – Las Vegas

Tools: ITSM Won’t Last Long Without Them!

February 18, 2007, Pink Elephant Conference – Las Vegas

Improving Service Management

CIO Academy, February 16th 2006, Pink Elephant

ITIL – What’s The Big Deal

HDI Event – Denver, July 17 2003