Strategic IT Service Management Roadmap – A typical starting point for most organizations is to assess their current situation at a strategic level and determine the approach that best fits the organization. This roadmap is designed to provide a high level overview of the overall strategic situation within an internal IT service provider organization and create a roadmap for the service improvement program to address the key business goals of the organization

Service Management – Executive Briefing – Overview focused on current industry good practices, trends and business benefits

Service Management Overview – A more detailed overview the ITIL / COBIT / ISO2000 frameworks and standards from a tactical and operational perspective

Best Practices & Process Maturity Assessment – An assessment of the current Service Management processes within the environment with recommendations for improvement

Organizational Culture Assessment – An assessment of the culture of the organization ~ Are you ready to be a service oriented organization and how should you manage the cultural and organizational change

Program Mentoring – Providing support for the executive and program leadership related to the Service and Asset Management initiatives offering guidance, advice and support on an as needed basis throughout the implementation or enhancement of your Service Management program